Legal
Privacy Policy
Effective Date: July 2026
Gecko Solar & Electrical Pty Ltd ("Gecko Solar & Electrical", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, submit an enquiry, request a quote or otherwise interact with us.
1. What Personal Information We Collect
We may collect personal information including:
- Name
- Phone number
- Email address
- Property address
- Electricity bills or energy usage information
- Details about your property or energy requirements
- Information relating to solar, battery or electrical services you request
- Any other information you choose to provide
We may also automatically collect technical information including:
- IP address
- Browser and device information
- Website activity
- Cookies and similar technologies
2. How We Collect Your Information
We collect personal information when you:
- Complete a contact or quote request form
- Contact us by phone, SMS or email
- Upload documents such as electricity bills
- Book a consultation or site inspection
- Communicate with us through social media
- Visit our website
3. Why We Collect Your Information
We use your personal information to:
- Respond to your enquiry
- Prepare quotations and proposals
- Arrange consultations and site inspections
- Supply solar, battery and electrical services
- Process rebate or network applications where required
- Improve our products and services
- Meet our legal and regulatory obligations
- Communicate with you regarding your enquiry or project
Where permitted by law, we may also send you information about promotions, rebates or services that may be relevant to you. You may opt out of marketing communications at any time.
4. Disclosure of Personal Information
We do not sell or rent your personal information.
Where reasonably necessary, we may disclose your information to:
- Employees and authorised contractors
- Product manufacturers and suppliers
- Electricity distributors and retailers
- Government agencies administering rebate programs
- Finance providers where you request finance
- Professional advisers
- IT service providers and cloud software providers
- Any person or organisation where required or authorised by law
Some technology providers may store information on secure servers located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information remains protected in accordance with Australian privacy laws.
5. Cookies and Analytics
Our website may use cookies and analytics tools to:
- Improve website functionality
- Measure website traffic
- Understand visitor behaviour
- Measure advertising performance
- Improve user experience
You can disable cookies through your browser settings, although doing so may affect parts of the website.
6. Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we take appropriate precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
7. Access and Correction
You may request access to the personal information we hold about you or request that inaccurate or outdated information be corrected.
We will respond to requests in accordance with the Privacy Act.
8. Privacy Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us first using the details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Contact Us
Gecko Solar & Electrical Pty Ltd
Phone: 0431 399 364
Email: info@geckosolarandelectrical.com.au
Website: https://geckosolarandelectrical.com.au
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or website.
The latest version will always be available on this website and will include the effective date shown above.